Will £51m really fix HMRC’s customer service helpline?

Will £51m really fix HMRC’s customer service helpline?

The Treasury has this week announced extra funding of £51m for HMRC customer service, following the recent phone line u-turn debacle and admission by Jim Harra at the Treasury Select Committee (TSC) that HMRC isn’t resourced to provide the standard of service...
How to create a world class tax authority

How to create a world class tax authority

TaxWatch published an article in Taxation magazine last week about the launch of the Funding the Nation report by ARC, the union for senior staff within HMRC. The report identifies changes required to turn HMRC into a world class tax authority after years of...